SharePoint 2010 Support Checklist

Hi.
There was a need for a SharePoint Support Checklist as support was becoming reactive rather than preventive.  So I have setup a weekly Support check where we log on to the SharePoint Environment and perform a few checks  for instance Crawls, backup ....Etc

Support Checklist SharePoint (Farm Environment)


1. Backup:
Verify that the previous backup operations completed.
STSADM Backup .
PowerShell Script Backup .
SQL Backup .
VM Backup .

2. Content Crawl:
Browse to the Search Administration Page and make sure the crawls are running. Check the full and incremental crawls.

Also check the crawl logs and pay particular attention to the errors.
Full Crawl.
Incremental.
Log Crawl Errors.
3. Check Event Log:
Please prioritize and rank the errors in the event log and then report it to the respective Support Teams.

4. Check Central Administration Issue List:
Please prioritize and rank the errors in the issue list and then report it to the respective support teams.

5. Check HDD Space:
Central Administration warnings will be issued if your C: partition doesn't have double your "physical" RAM free. Although this approach is recommended, our client’s environments are not ideal so make sure there is at least 20 Gigs free space on the c:\ on each server on the farm.

Server 1 >20 Gigs free

6. *Liaise with Users Directly:
This should be done on a monthly basis and it will strengthen relationships with clients.

7. Check CPU and Memory Performance:
Open up Task Manager and verify that the CPU usage is below an average threshold for 50 % for CPU and memory usage is below an average threshold of 70%. Make sure that a crawl isn’t currently in progress.

CPU <50%
Memory <70%

8. Check IIS and services:
Make sure all the application pools are started. Do not attempt to start any application pools rather log a call to the respective Support team.
Also check the various services are started on the server:
All Sharepoint service. e.g SharePoint timer
SMTP service if applicable

9. Check the size of the site collections:
Log on with farm credentials and check the size of the site collections.

10. Check SharePoint Server usage in Web Analytics reports:
Spot check on these reports to make sure that the predefined jobs are running and web analytics for the site is pulling data.

11. Hotfixes and service packs:
Make sure there are no service packs or updates waiting to be installed. Please let the respective Support Teams know of the updates / cumulative updates waiting to be installed. Company policy will have to be ahered too with regard to the updates/service packs.